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Public Notice: Request for Qualifications RFQ# 2024-2

Posted on: 05/21/2024 3:09 pm

Request for Qualifications RFQ# 2024-2

The Arkansas Secretary of State’s Office is requesting qualifications from contractors developing, installing, and operating credit card, debit card, e-check processing services for our Agency within the Business and Commercial Services in Little Rock, Arkansas.

In our quest for a trustworthy and seasoned third-party service provider to manage our payment processing requirements, our organization places a strong emphasis on security, efficiency, and customer satisfaction. We are actively seeking qualifications from experienced providers who can seamlessly integrate with our systems and ensure a seamless payment experience for our valued customers.

The primary goals of this search for a payment processing service provider are to identify a partner capable of ensuring secure and efficient payment transactions, adhering to industry standards and regulations, and enhancing the overall efficiency of our payment processes.

The purpose of this Request for Qualifications (RFQ) is to engage a single third-party service provider with expertise in developing, installing, and operating credit card, debit card, e-check processing services for our Agency. The selected Proposer will be required to possess transaction processing systems and services, accept major credit card brands, such as Visa and MasterCard, and E-checks from all participants after verifying funds before approving transactions. and must have the ability to process ACH Payments for our agency's needs.


Submission Instructions

Vendors are advised to carefully read all instructions, terms, and conditions provided in this request for qualifications prior to submitting a response. Failure to adhere to any instruction, term, or condition may result in rejection of the response. Vendors should pay particular attention to the following:

The Secretary of State’s Office shall not be responsible for any costs incurred by the vendor in the preparation of any response to this request for qualifications.

All materials submitted in response to this request for qualifications and subsequent fee agreements, contracts, or both, are subject to the state Freedom of Information Act.

Secretary of State staff may request any clarifications, additional information, or data during the request for qualifications review and vendor selection process.

Responses shall be accepted until the deadline specified below and may be withdrawn by the vendor at any time.

Secretary of State staff may reject any or all responses and may waive technical or immaterial errors therein.

Incomplete responses are subject to rejection by the Secretary of State staff.

Although as a constitutional office, the Secretary of State’s Office is an “exempt agency” under most Arkansas procurement laws, it is the intent of the Secretary of State to adhere to procurement policies, such as those contained within this request for qualifications, which ensure the selection of the most responsive and responsible vendor which will accomplish the requisite scope of work in an efficient and transparent manner. Therefore, all required documentation must be submitted, without exception. The Secretary of State’s Office welcomes responses from small, minority-owned, women-owned, and veteran-owned businesses and does not discriminate against any entity, company, or individual on the basis of race, color, religion, creed, sex, age, disability or medical condition, national origin, or veteran status, or any other category protected by federal, state, and local anti-discrimination laws.


Submission Deadline

All responses to this request for qualifications must be received by the Secretary of State’s Office, as stated below, no later than:

May 31, 2024; 4:00 pm CST


Submission Delivery

Please submit one (1) original and one (1) redacted (pdf) copy to:

Arkansas Secretary of State

Attn: Business Office; Hanan Malak

500 Woodlane St., Suite 12

Little Rock, AR 72201

Phone: 501-682-8032



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